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Refund Policy

We want you to be completely satisfied with RasoeeCloud. This policy explains when and how you can request a refund, the applicable eligibility conditions, processing fees, and what to expect once you submit a refund request.

Last updated: September 2026 · Effective: September 28, 2026

TL;DR: New paying subscribers are eligible for a refund within 2 days of their first paid subscription, provided they have processed no more than 20 orders on the RasoeeCloud platform during that period. Approved subscription refunds may be subject to the applicable refund processing fee. After the 2-day refund window or after more than 20 orders have been processed, subscription fees are generally non-refundable. Duplicate charges and verified billing errors are handled separately and are eligible for a full refund.

2-Day Money-Back Period

  • New paying subscribers on any plan may request a refund within 2 days of their first paid subscription, provided that all of the following conditions are met.
  • The refund request is submitted within 2 days of the first successful paid subscription.
  • The organisation has processed no more than 20 orders through RasoeeCloud during the refund period.
  • The account is not suspended or terminated for a violation of the Terms of Service.
  • The subscription is otherwise eligible under this Refund Policy.
  • If these conditions are satisfied, the subscription payment may be refunded after deduction of the applicable refund processing fee.

Processing Fee

  • Approved refunds under the 2-day money-back policy may be subject to a refund processing fee of 25% to 45% of the eligible subscription amount, depending on the applicable payment, processing, administrative, or service-related costs associated with the transaction and refund.
  • The applicable processing fee will be disclosed to the customer before or at the time the refund is processed.
  • Eligible Refund = Paid Subscription Amount − Applicable Refund Processing Fee.
  • The processing fee does not apply to verified duplicate charges or billing errors caused by RasoeeCloud.

Billing Errors, Duplicate Charges & Outage Credits

  • Any verified duplicate charge or billing error caused by RasoeeCloud will be refunded in full. No refund processing fee will be deducted from such refunds.
  • If RasoeeCloud fails to meet applicable uptime commitments under its SLA, eligible customers may receive service credits or other remedies as specified in the applicable SLA.
  • Service credits are separate from the 2-day money-back refund policy.

Trial Period

  • If you subscribed after a free trial that was clearly identified as a free trial, the trial period itself is not refundable because no subscription payment was made for the trial period.
  • The 2-day refund period begins from the first successful paid subscription.

Non-Refundable Items

  • Subscription fees after the 2-day refund period.
  • Subscription fees where more than 20 orders have been processed.
  • Partially used billing cycles after the refund eligibility period.
  • Add-on services, including custom integrations, once delivered.
  • On-site training once delivered.
  • Hardware procurement assistance once delivered.
  • One-time setup or onboarding fees.
  • Accounts suspended or terminated due to violations of the Terms of Service.
  • Any other fees specifically identified as non-refundable before purchase.

How to Request a Refund

  • Step 1: Email support@rasoeecloud.com with the subject line "Refund Request — [Your Organisation Name]".
  • Step 2: Include your registered account email address, subscription invoice number, organisation name, and reason for the refund request.
  • Step 3: Our billing team will review the request and respond within 2 business days.
  • Step 4: If approved, the applicable refund amount will be credited to the original payment method after any applicable refund processing fee has been deducted.

Processing Timeline

  • Refund review: up to 2 business days from receipt of the refund request.
  • Razorpay / credit card refunds: 5–7 business days after approval.
  • UPI refunds: 1–3 business days after approval.
  • Bank transfers: 7–10 business days after approval.
  • You will receive an email confirmation once the refund has been initiated.
  • Actual crediting time may depend on the payment provider or financial institution.

Taxes and Charges

  • RasoeeCloud does not currently charge GST where GST is not applicable to the transaction.
  • Where any applicable tax, statutory charge, payment-provider charge, or other legally required amount applies to a transaction, its treatment will be handled in accordance with applicable law.
  • Refund calculations will be based on the amount actually paid and the applicable refund terms communicated to the customer at the time of purchase.

Plan Downgrades & Cancellations

  • You may downgrade or cancel your subscription at any time from the Billing section of your dashboard, where this functionality is available.
  • Downgrades take effect at the beginning of the next billing cycle. You retain access to your current plan features until the current paid period ends.
  • Cancellation stops the next renewal charge. You retain access to your subscription until the end of the period you have already paid for.
  • Cancellation does not automatically create a refund for the unused portion of a billing cycle.

Data After Cancellation

  • Your account data will be retained for 30 days after cancellation, unless a longer retention period is required by law or otherwise stated in our policies.
  • After the applicable retention period, data may be permanently deleted in accordance with our data-retention procedures.

Important Notes

  • The 2-day refund period is calculated from the date and time of the first successful paid subscription.
  • The 20-order limit applies to orders processed through the RasoeeCloud platform during the refund eligibility period.
  • Refund eligibility does not guarantee that the entire amount originally paid will be refunded where an applicable refund processing fee applies.
  • RasoeeCloud may request reasonable information necessary to verify a refund request.
  • Refunds are normally issued only to the original payment method used for the transaction.
  • Nothing in this Refund Policy limits any rights or remedies that cannot legally be excluded under applicable law.

Need Help With a Refund?

Email support@rasoeecloud.com or use the live chat available in your dashboard. Our billing team will respond within 2 business days.

Phone: +91 8727969044 · Patiala, India

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